Stormy Hosting and https://www.stormyhosting.com and https://portal.stormyhosting.com (hereinafter “Stormy Website“), are operated by Stormy Hosting. These Terms and Conditions of Service (hereinafter “Terms and Conditions“) are applicable to your access of the Stormy Website, and to your use of the services offered through the Stormy website. By using any of the services or products provided or serviced by Stormy Hosting, either directly or through a reseller, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions.
1. Terms and Conditions
You must read and accept the present Terms and Conditions, Privacy Policy and Acceptable Use Policy and other policies applicable to other services, found at https://www.stormyhosting.com/policies before you can use the Stormy Website or any Stormy services. By accessing and continuing to use any Stormy services, you confirm your agreement to be subject to the Terms and Conditions. If you do not agree to these Terms and Conditions, please do not access or use any Stormy services.
Stormy Hosting may need to modify these Terms and Conditions from time to time, to adapt to changing technologies, laws and/or regulations. Stormy Hosting may choose to provide the Client with prior written notice if the changes significantly impact the Client’s services, but Stormy Hosting will do this solely at its own discretion and is in no way obligated to provide notice. Any changes to the Terms and Conditions shall enter into force within thirty (30) days of their publication on the Stormy Website.
1.1. Eligibility Criteria of Stormy Services
The services offered through the Stormy Website are available only to persons who have the legal capacity to contract, among others, without limiting the generality of the foregoing, our services are available only to persons aged 18 and over. If you are under the age of 18, you can use the Stormy Website only with the permission and under the supervision of your parents or legal guardian. Stormy Hosting also reserves the right to restrict the use of the Site to members who have been temporarily or permanently suspended. If your registration is made on behalf of a corporation, you certify that you are a duly authorized representative of that corporation.
2. Account Creation, Maintenance, Modification and Cancellation
2.1. Account Creation
You can create an account by filling in the form provided on the Stormy Website. Fees associated with our services can also be found on our Website at https://www.stormyhosting.com.
2.2. Accurate Information
You agree to maintain accurate information in your Client Portal profile at https://portal.stormyhosting.com while you are using Stormy services. This includes your full name, current billing address, phone number and a working email address. You agree to update your information in your Client Portal within ten days of any change.
You agree that Stormy Hosting may use and rely on any such information provided by you for all purposes in connection with your services, subject to Stormy Hosting’s Privacy Policy (https://www.stormyhosting.com). Should you provide any information that is inaccurate, misleading or incomplete, or if Stormy Hosting has reasonable grounds to suspect that your information is inaccurate, misleading or incomplete, Stormy Hosting has the right, in its sole discretion, to suspend or terminate its services and/or close your account.
2.3. Account Maintenance and Security
You agree to use your account solely for lawful purposes and agree that you are fully responsible for all content and data on your account.
You agree that you are entirely responsible for any and all activities that occur under your account. You agree to notify Stormy Hosting immediately of any unauthorized use of your account or of any other breach of security. You agree Stormy Hosting will not be liable for any loss that you may incur as a result of someone else using your Account Access Information, either with or without your knowledge. You also agree that you could be held liable for losses incurred by Stormy Hosting or another party due to someone else using your Account Access Information. Stormy Hosting advises you keep your Account Access Information in a secure location and take precautions to prevent others from gaining access and/or using your Account Access Information. You may not, under any circumstance, compromise the security of your account or of the Stormy Hosting infrastructure in any way.
While Stormy Hosting has several measures in place to increase the availability and reliability of the data stored on its servers, you agree to maintain your own backup copies of all data stored on our servers and not to hold Stormy Hosting liable for any errors or interruption of services, whether within or outside of Stormy Hosting’s reasonable control.
2.4. Responsibility for Content
You agree that you are solely responsible for the content stored on and served on your Stormy Hosting account(s). You further agree that you are responsible for all activity in your account, whether initiated by you, by others on your behalf, or by any other means. Stormy Hosting disclaims liability for any activity in your account, whether authorized by you or not. For details on unauthorized activities, please consult our Acceptable Use Policy, available at https://www.stormyhosting.com/policies
2.5. Account Suspension and Cancellation
Stormy Hosting can suspend or terminate without prior notice any accounts that do not comply with these Terms and Services in order to maintain a safe and secure environment for our clients.
Stormy Hosting will attempt to notify you in case of account suspensions or cancellations. In some circumstances, Stormy Hosting may suspend an account without prior warning to avoid serious harm or service degradation.
You may cancel your account and prevent an automatic renewal by requesting a cancellation through the Client Portal at least 10 days prior to your service’s expiry date. The cancellation request must include all the necessary details to allow Stormy Hosting to properly identify the account in question, including your full domain name and hosting account type.
2.6. Backups
For certain services, Stormy Hosting provides courtesy backups to help protect your data.
However, backups can occasionally fail. Under no circumstance will Stormy Hosting be held responsible for any loss resulting from incomplete or incorrect backups. By using Stormy Hosting services, you agree to maintain complete backups on your own computers of all data stored on Stormy Hosting servers.
Stormy Hosting performs daily courtesy backups of data stored on the Stormy Server.
Stormy Hosting relies on specialized third-party backup software to manage the automatic backup process from your account or server onto the backup storage. Technical errors or problems can occasionally prevent the successful completion of a backup run. As such, you are strongly encouraged to regularly test the backup restoration process on your server and report any issues to Stormy Hostings’s support team.
3. Privacy Policy
Stormy Hosting is committed to your privacy, and does not sell, trade or give out your personal information unless required as part of your service contract or by law. For our complete privacy policy, please consult https://www.stormyhosting.com/policies.
4. Acceptable Use Policy
In a shared web hosting environment, several clients must share server resources. As such, it is important not to use your hosting account in any way that may negatively affect other Stormy Hosting clients. Our Acceptable Use Policy (hereinafter “AUP”) describes what is and what is not allowed on our servers, and is available at https://www.stormyhosting.com/policies.
5. SSL Certificates
Unless otherwise requested prior to the installation, an SSL certificate will be installed and will work exclusively on the domain name or subdomain that was requested during your order. Free Certificates are available through the use of Let’s Encrypt. SSL Certificates are non-transferable. The installation of an SSL certificate does not guarantee the use of encrypted https protocol throughout your website. Additional website configuration changes are recommended to fully make use of your certificate’s data encryption.
6. Dedicated IP Address
At the outset, for Web Hosting, or WordPress Hosting accounts, you will be assigned a shared IP address. You may request one (1) dedicated IP address per hosting account, at additional cost. Stormy Hosting reserves the right to evaluate the pertinence of any dedicated IP address request and deny such requests if they do not comply with ARIN regulations. Stormy Hosting retains full control and rights to the IP addresses assigned to you at all times and reserves the right to modify or remove assigned addresses with prior notice.
A dedicated IP address change may incur an unavailability of your Website lasting up to 24 hours, due to DNS propagation.
7. Site Transfers
In most cases, Stormy Hosting can help move your website from any other compatible web hosting provider (also called a website migration). However, transfers are provided as a courtesy service, and Stormy Hosting can not make guarantees regarding the availability, accuracy, possibility, or time required to complete such a transfer. Each hosting company is different, and some hosting platforms save data in an incompatible or proprietary format, which may make it difficult or impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
A free site transfer service request can be made within 30 days of a new web hosting order by opening a Support ticket from your Client Portal which includes all necessary information to allow us to connect to your other provider’s account and retrieve all your data.
8. Service Guarantees
8.1. Money-back guarantee
Stormy Hosting is fully committed to your satisfaction and offers the following money-back guarantee: if you are not 100% satisfied for the service obtained within 30 days of your purchase, Stormy Hosting will refund your hosting costs.
The money-back guarantee applies exclusively to eligible services as described in paragraph 11 of the present Terms and Conditions.
8.2. Guaranteed technical support in 24 hours or less
Stormy Hosting guarantees a response to technical support questions received through our Client Portal Help system within a maximum of 24 hours (although we normally reply much faster than that!). This guarantee does not apply to incomplete support requests, requests that do not reach us (due to inappropriate use of the helpdesk support system), requests not directly linked to the services provided by us or that fall outside the scope of our service support, requests that have been responded to but require additional resolution time, or requests that cannot be answered due to causes outside of our direct control.
8.3. 99.9% Guaranteed Server Availability
Stormy Hosting understands the importance of having a continuously available Website and guarantees a server availability (or “uptime”) of 99.9%, calculated monthly. Our services are considered available if they respond to external PING requests from at least two different external monitoring services.
Any scheduled maintenance outage will not be considered when computing monthly uptime. Sporadic or localized outages due to Internet network conditions outside of our control will also not be considered when computing monthly uptime, nor will incorrect DNS or account manipulations by the Client, including programming errors or script errors.
9. Renewals
Stormy Hosting will generate renewal invoices automatically for all your active services at least 14 days prior to their expiration date. When we generate a new invoice, we’ll send you an email with a copy of the invoice and will also make the invoice available in your Client Portal.
If you do not wish to renew a service, please submit a service cancellation request or update your domain’s auto-renewal settings through the Client Portal at least 10 days prior to your service’s renewal date in order to avoid being charged for its renewal.
By making any purchase by credit card or by adding a valid credit card to your Client Portal, you authorize Stormy Hosting to automatically attempt to charge this credit card for any upcoming or overdue invoices on your account, until otherwise requested. You may manage and remove your credit card information on file from your Client Portal at any time.
Expired services can be suspended if left unpaid by their due date and may be permanently deleted, at Stormy Hosting’s sole discretion. Reactivating suspended services may incur additional fees.
You must maintain an active email address on file with us at all times in order to receive important account information, including invoices and expiry notices. Services not paid on their due date risk being suspended, and may be terminated permanently shortly after, at Stormy Hosting’s sole discretion. Should you wish to reactivate your services after they have been suspended, a reactivation fee may apply.
10. Payments
Stormy Hosting accepts payments by PayPal, though more Payment Gateways may be added without prior notice.
A first payment is required prior to the activation of a service, and all following invoices must be paid in full prior to their due date. Any overdue invoice will incur a late fee of 20% of the total invoice amount, with a minimum of US$1.50.
Account credit is automatically applied to open invoices. In order to manually apply your account credit on an existing unpaid invoice, please visit the invoice page in your Client Portal.
Occasionally, special promotions may be offered when ordering new services or account upgrades. Unless stated otherwise, promotional prices apply only to the initial payment cycle. Services renew at their regular rates, as shown on your invoice or in your product or service details in your Client Portal. Special pricing promotions cannot be applied to renewals unless stated otherwise. Stormy Hosting reserves the right to cancel any promotional pricing for any user that attempts to circumvent its intended use or limitations, at Stormy Hosting’s sole discretion. All promotions are on the Promotions Policy Page.
11. Refund Policy
You can request a refund within the context of Stormy Hosting’s money-back guarantee by sending a written request through the Stormy Hosting Client Portal.
Refunds can only be issued using the same payment method for payments made by Paypal.
Refunds will generally be issued by Stormy Hosting within 7 days following the reception of your refund request, but some banks or credit card providers may incur additional delays before making those funds available to you again.
The following products and services are non-refundable: domain name registrations and renewals (including ID Protection services). Setup and installation fees are non-refundable.
If a domain name or other service that is non-refundable was offered at a discounted rate with the purchase of a hosting product, the original full value of said service will be withheld from any refunded amount.
Stormy Hosting will not issue refunds for the same type of product more than once per account.
Billing errors can be refunded for a maximum retroactive period of 3 months. In the unlikely event that a billing error comes to your attention, you are encouraged to contact Stormy Hosting as quickly as possible to correct the error.
12. Chargebacks and Reversals
In the event you issue a chargeback or reversal of charges with your banking institution you will be responsible for a $50.00 chargeback fee, plus the full amount of your original transaction, plus applicable taxes.
All services on your account may be suspended until the chargeback fee is settled in full.
13. Disclaimer and Limitation of Liability
13.1. SUBJECT TO THE WARRANTIES SPECIFICALLY PROVIDED IN THIS AGREEMENT, Stormy Hosting DOESN’T (i) MAKE ANY REPRESENTATION OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND, REGARDING THE SERVICES OR PRODUCTS PROVIDED OR SERVICED BY Stormy Hosting, EITHER DIRECTLY OR THROUGH A RESELLER, AND THE Stormy Hosting Website, ITS CONTENT AND THE SERVICES AND (ii) ASSUME ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, OF COMPLIANCE OR NON-INFRINGEMENT. FURTHERMORE, SUBJECT TO THE WARRANTIES SPECIFICALLY PROVIDED IN THIS AGREEMENT. WHEN USING OR WHEN SEEKING TO USE THE Stormy Hosting Website, THE USER EXPRESSLY AGREES THAT Stormy Hosting MAKES NO WARRANTY OR REPRESENTATIONS REGARDING THE SERVICES OR PRODUCTS PROVIDED OR SERVICED BY Stormy Hosting, EITHER DIRECTLY OR THROUGH A RESELLER AND THE Stormy Hosting Website’S CONTENT: (i) NO WARRANTY OR REPRESENTATION IS MADE WITH REGARD TO THE CONTENT OF THE Stormy Hosting Website AND WITH REGARD TO ITS UP-TO-DATENESS, ACCURACY OR COMPLETENESS; AND (ii) AS A SERVICE TO USERS OF THE Stormy Hosting Website, Stormy Hosting INCLUDES LINKS TO OTHER WEBSITES FOR WHICH Stormy Hosting HAS NO CONTROL. Stormy Hosting DOES NOT ENDORSE OR REPRESENT, IN ANY WAY WHATSOEVER, THE PRODUCTS, SERVICES, CONTENT OR ACCURACY OF THE CONTENT FOUND ON SUCH WEBSITES AND USERS IRREVOCABLY WAVE BY THE PRESENT AGREEMENT ANY CLAIM AGAINST Stormy Hosting IN CONNECTION WITH SUCH WEBSITES; AND (iii), Stormy Hosting MAKES NO WARRANTY THAT ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. Stormy Hosting DOES NOT WARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR RESULTS OF, ANY OF THE SERVICES IT PROVIDES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.
13.2. Stormy Hosting WILL IN NO EVENT BE LIABLE REGARDING THE Stormy Hosting Website OR ANY OTHER RELATED Website, WITH RESPECT TO ANY PARTY OR FOR ANY DAMAGE OR HARM ATTRIBUTABLE TO (INCLUDING AND WITHOUT LIMITATION) A BREACH OF CONTRACT, ERROR, OMISSION, OR FOR DAMAGE OR OTHER DAMAGES THEREFORE, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR SYSTEM OF INFORMATION MANAGEMENT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES AND THAT, EVEN IF Stormy Hosting IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
13.3. ALTHOUGH Stormy Hosting ENDEAVOURS TO MAINTAIN THE ACCURACY OF THE INFORMATION, ERRORS CAN BE PRESENT. IN THE EVENT Stormy Hosting NOTICES AN ERROR, IT WILL BE CORRECTED AS SOON AS POSSIBLE, AND THE CUSTOMERS CONCERNED WILL BE ADVISED ACCORDINGLY.
14. Entire Agreement
This Agreement, related policies found at https://www.stormyhosting.com/policies and any Service Orders signed by the parties constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, STORMY HOSTING MAKES NO REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ALL IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE OR NON-INFRINGEMENT AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. In case of any dispute or inconsistency regarding this main agreement, any attachments, and/or any Service Order, the Service Order will take first priority and these Terms and Conditions will take second priority in interpreting the parties’ rights and obligations.
15. Force Majeure
Stormy Hosting will make every effort to keep its Website and services operational. However, certain technical difficulties and other factors outside of its control may, from time to time, result in temporary service interruptions. You agree not to hold Stormy Hosting liable for any of the consequences of such interruptions.
16. Trademarks and Copyrights
The Stormy Hosting Website, along with its contents, including text, images and the selection and arrangement of its data, are protected by copyright © 2024, Stormy Hosting ALL RIGHTS RESERVED. You can view and download the information contained on the Stormy Hosting Website for your personal use and not for commercial purposes. Any other use, modification or copying of the Site, in whole or in part, without Stormy Hosting’s prior written consent is prohibited.
17. Questions and Concerns
If you would like more information about Stormy Hosting’s Terms and Conditions, please contact Stormy Hosting via our helpdesk or via the Discord . Please contact us with your questions and concerns and we will deploy our best efforts to assist you.
18. Complaints
Complaints or policy violations must be reported to abuse@stormyhosting.com.
19. Severability
Should any provision of these Terms and Conditions be contrary to law, void, enforceable or illegal for any reason, such provision shall be deemed severable from the Terms and Conditions and shall not affect the validity or the enforceability of the remaining provisions.
20. Applicable Law and Jurisdiction
This Agreement and its interpretation are subject to the laws of the province of Quebec and the laws of Canada applicable therein, without giving effect to any principles of conflicts of laws. The Parties must irrevocably submit all disputes arising out of this Agreement to the courts of the District of Montreal, Province of Quebec, including disputes regarding the Agreement’s interpretation and its effects.
21. Contact Us
If you have any questions regarding this Policy or the practices of this Site, please contact us by sending an email to policy@stormyhosting.com
Last Updated: This Policy was last updated on 19/10/2024
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Contact Us
If you have any questions regarding this Cookie Policy or the practices of this Site, please contact us by sending an email to policy@stormyhosting.com
Last Updated: This Cookie Policy was last updated on 19/10/2024
Stormy Hosting and https://www.stormyhosting.com and https://portal.stormyhosting.com (hereinafter “Stormy Website“), are operated by Stormy Hosting. is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.stormyhosting.com and https://portal.stormyhosting.com
“Service” refers to the Company’s services accessed via the Site, in which users can can create an account, and upload personal content to their hosted website.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
By accessing our Site or our Service, you accept our Privacy Policy and Terms of Service (found here: https://www.stormyhosting.com/terms-of-service/, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
1. Information We Collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, names, phone number, mailing address and billing information, which you submit to us through the registration process at the Site.
1.1. Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
1.2. Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
1.3. Children’s Privacy
The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at policy@stormyhosting.com.
2. How We Use and Share Information
2.1. Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
2.2. Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
3. How We Protect Information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
4. Your Rights Regarding the Use of Your Personal Information
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You are automatically opted out of marketing communications to protect your privacy. If you wish to receive marketing communications, please check the designated box. You can also change your preferences in the [“Settings” section] of the Site. Even if you opt-in, we may still send you administrative emails, such as periodic updates to our Privacy Policy.
5. Your Rights Regarding the Use of Your Personal Information
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
6. Changes to Our Privacy Policy
The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
7. Contact Us
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to policy@stormyhosting.com
Last Updated: This Privacy Policy was last updated on 19/10/2024
1. General
Stormy Hosting employs an Acceptable Use Policy (hereinafter “AUP“) to maintain the integrity and performance of its computer equipment. In a shared web hosting environment, several clients must share limited infrastructure resources. As such, it is important not to use your hosting account in a way that may negatively affect other Stormy Hosting clients. Our AUP describes what is and is not allowed on our servers. By using any of our services, you agree to comply with our AUP. Failure to comply with the AUP may result in account suspension or termination without prior notice. Stormy Hosting will remain the sole arbiter in what constitutes a breach of our AUP.
2. Illegal Activities
You may not use any of Stormy Hosting’s services for illegal purposes. You agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements. You agree you will not be entitled to a refund of any fees paid to Stormy Hosting if, for any reason, Stormy Hosting takes corrective action with respect to your improper or illegal use of its services.
Stormy Hosting reserves the right at all times to disclose any information as Stormy Hosting deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Stormy Hosting’s sole discretion. For our complete privacy policy, please consult the Privacy Policy
3. Spam Policy
Stormy Hosting has a zero-tolerance spam policy. It is forbidden to send unsolicited mail from or to our servers under any circumstance. Penalties amounting to a minimum of 150.00$, plus taxes, can be charged for a first offence, and penalties double for repeat offenders.
4. Email Delivery
(a) Shared Web Hosting
Shared web hosting or reseller accounts are not designed to be used to send out large quantities of emails simultaneously. There is a limit of how many emails you can send per hour, per account. The number of emails per hour varies based on the plan you select, as described on the Stormy Hosting website. Emails sent beyond the authorized limit will not be delivered. Mailing lists can have a maximum of 500 recipients. If you do send more than 25 emails at any given time, you must activate a “throttling” feature in your mailing application when sending, so that every delivery is delayed by a minimum of 10 seconds so as not to overcharge the server. You may not attempt to circumvent this limit by linking multiple hosting accounts together. If you would like to send larger quantities of legitimate commercial emails, please inquire with our sales team about our commercial Email Marketing service.
You may not send emails with attachments greater than 20 MB from Shared hosting accounts. If you need to share larger files, you are encouraged to upload your files on your hosting account and email a hyperlink (“URL”) to the file.
Each mail box must not exceed 2GB in total size. Clients are encouraged to download or archive their emails on a regular basis using software such as Microsoft Outlook, Apple Mail, or Thunderbird using the POP3 protocol, and deleting read emails from the server.
6. Resource Usage
(a) Shared Web Hosting
In order to guarantee reliable service, Shared Hosting Accounts may not use more resources than what would be required by a regular web site in the course of its regular activities. Accounts may not use more than 5% of the total Stormy Hosting system resources for a period longer than 60 seconds. This includes CPU cycles, RAM usage, disk space, and bandwidth. Accounts found to be exceeding the allowed resource usage may be suspended without prior notice in order to prevent serious service degradation. Stormy Hosting will attempt to notify the client whenever possible and work with them to resolve any resource usage problem. Often, these types of problems may be resolved by repairing a faulty script, disabling a resource-intensive application, or banning malicious IP addresses from your account. Clients consistently using excessive resources may be required to transfer their account on a separate dedicated or private server, where resource usage limits are not imposed.
Stormy Hosting server resources cannot be used for any other purpose than to serve data from your web sites. Under no circumstance can the server resources be resold, or used for data processing outside of the context of serving web pages or other web-accessible content to your site’s visitors.
Please note that a shared hosting environment is not intended for extremely resource-intensive sites. In these cases, custom dedicated server solutions or virtual private servers are recommended.
7. Disk Space Usage
(a) Shared Web Hosting
We have established the following rules concerning the use of disk space on Shared Hosting accounts:
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You may not use your web hosting space to store files that are not directly related to your web site, and that are not linked to directly from at least one section of your web site.
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You may not store more than 5,000 immediate files in any given folder (or directory), or more than the total files (inodes) allowed by your hosting account, as follows:
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Starter web hosting: 100,000 inodes
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Pro web hosting: 200,000 inodes
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Enterprise web hosting: 300,000 inodes
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You may not sell or offer free disk storage on our servers to third parties, outside of the context of our Reseller services.
8. Processes
(a) Shared Web Hosting
All processes invoked by the web server, cron, shell or other should not exceed the following limits:
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Open more than 64 files simultaneously;
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Create core dumps;
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Be executed continuously as a background process;
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Execute more than 5 threads or sub-processes simultaneously;
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Execute more than 5 consecutive URL rewrite rules.
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Be executed for a period longer than 60 consecutive seconds
9. Databases
(a) Shared Web Hosting
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Database users are limited to 30 simultaneous connections.
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Databases are limited to a maximum size of 1 GB and 1,000,000 records each.
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The total number of database requests should not exceed 5,000 per hour.
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Remote database access is only allowed for administrative purposes. It is forbidden to use databases hosted on Stormy Hosting servers in conjunction with scripts hosted elsewhere.
10. Allowed Software and Scripts
All software and scripts installed on your account must be free of vulnerabilities, viruses, and malware. Any software having vulnerabilities documented on the Internet is strictly forbidden on our servers. It is your responsibility to update all the installed software with the latest security patches in a timely manner. On Shared Web Hosting servers, Stormy Hosting provides automatic installation tools that can also handle automatic software updates shortly after updates are released by the vendors. However, it is ultimately solely your responsibility to maintain up-to-date versions of your software on your account.
Popular web applications such as WordPress, Drupal, Joomla, phpBB, along with their plug-ins, modules, and add-ons, are particularly vulnerable to exploits due to their popularity, so additional vigilance must be used to ensure the software is safe and up-to-date.
Insecure scripts and software may be disabled by Stormy Hosting at any time without prior notice to prevent issues with the server’s security.
11. Unlawful Conduct or Improper Use
You agree not to use Stormy Hosting systems for any purpose that is unlawful or prohibited by this AUP, and you agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements.
Stormy Hosting reserves the right to terminate services, in its sole discretion, if you are using the services, in association with spam or morally objectionable activities including, but not limited to:
Activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties;
Transmission, distribution or storage of any material in violation of any applicable law or regulation, including Warez and any pirated content or tools;
Transmission, distribution or storage of any material protected by copyright, trademark, trade secret or other intellectual property right without proper authorization, and material that is obscene, defamatory, an invasion of privacy or constitutes an illegal threat, or is otherwise illegal;
Misrepresenting or fraudulently representing products/services;
Impersonating the identity of a third party;
Illegal access to other computers or network (i.e. hacking) and distribution of Internet viruses or similar destructive activities;
Violating Canadian or American export control laws for software or technical information;
Facilitating, aiding, or encouraging any of the above activities, whether using Stormy Hosting’s network or service by itself or via a third party’s network or service;
Interference with a third party’s use of Stormy Hosting’s network or service, or ability to connect to the Internet or provide services to Internet users.
The following uses of our servers are strictly forbidden:
Proxy servers;
Auto-surf sites;
IRC Servers.
12. Adult Content
Explicit or pornographic content is strictly forbidden from Shared Hosting Accounts.
13. Downloads
You may not offer downloads of third-party software (i.e. software, games, or tools that were not directly created by you or for which you do not have an exclusive distribution agreement) from your hosting account. These are commonly referred to as “mirror” download sites. Instead, you are encouraged to link to the vendor’s original download site.
14. Chat Software
Due to the resource-intensive nature of these programs, you may not install and use real-time chat software on Shared Hosting Accounts, unless this software was provided by us.
15. Cron Jobs
Shared Hosting Accounts: Cron jobs must not be scheduled more often than once every 10 minutes. Two or more separate Cron jobs may not be executed at the same time; a minimum of 5 minutes should separate two scheduled executions. You may not schedule a total of more than 5 cron jobs on any hosting account.
16. Violation
Stormy Hosting will, at its own discretion, determine what action will be taken in case of a violation of the AUP. Stormy Hosting reserves the right to suspend or terminate any account found to be violating the AUP without notice and without refund of any pre-paid fees. Violation of this AUP could also subject you to criminal or civil liability.
17. Rights reserve
Stormy Hosting reserves the right to modify this AUP at any time without providing prior notice. You are responsible for all use of the Stormy Hosting services by yourself, your employees, agents, contractors, invitees and customers, whether such use is with or without your consent.
18. Questions and Concerns
If you would like more information about Stormy Hosting’s Acceptable Use Policy, please contact us via our helpdesk. We will deploy our best efforts to assist you.
19. How to Report Abuse
Please contact abuse@stormyhosting.com or open a ticket in our helpdesk. Please ensure you include as much information as you can to assist our investigations. Complaints will be investigated within 24 hours of receipt and we may follow up to obtain additional information. Unless we require additional information, you will not receive a reply or update from us.
20. Severability
Should any provision of these Terms and Conditions be contrary to law, void, enforceable or illegal for any reason, such provision shall be deemed severable from the Terms and Conditions and shall not affect the validity or the enforceability of the remaining provisions.
21. Applicable Law and Jurisdiction
This Agreement and its interpretation are subject to the laws of the province of Quebec and the laws of Canada applicable therein, without giving effect to any principles of conflicts of laws. The Parties must irrevocably submit all disputes arising out of this Agreement to the courts of the District of Montreal, Province of Quebec, including disputes regarding the Agreement’s interpretation and its effects.
22. Contact Us
If you have any questions regarding this policy or the practices of this Site, please contact us by sending an email to policy@stormyhosting.com
Last Updated: This Policy was last updated on 19/10/2024
